Frequently asked questions
What is the return policy?
We want you to love every piece from Lena & Rose. If something doesn't quite fit or meet your expectations, you have 30 days from delivery to return it for a full refund or exchange. Simply contact us via email or our website form, and we'll guide you through the easy process. Returns must be in original condition with tags attached.
Are any purchases final sale?
Most items can be returned, but we do have a few exceptions like personalized pieces or clearance items, which are marked as sale on the product page. This helps us keep our prices fair and our collection fresh for everyone.
When will I get my order?
We aim to process and ship your order within 1-3 business days after it's placed. You'll receive a confirmation email with tracking details once it's on its way. Delivery typically takes 3-7 business days depending on your location, but we'll always keep you updated for a seamless experience.
Where are your products manufactured?
At Lena & Rose, we collaborate with a network of skilled artisans and manufacturers who share our commitment to excellence. Each piece is crafted with premium materials and meticulous attention to detail, upholding high standards of quality and ethical production to deliver the timeless elegance you deserve.
How much does shipping cost?
Shipping rates are tailored to your location and order size, starting from just €5 for standard delivery. You'll see the exact cost at checkout before you complete your purchase, no surprises! For orders over €100, we offer free shipping to make treating yourself even easier.